Support Centre: Frequently Asked Questions

Order-Related Questions Registration Key Questions
Business Card Designer Questions Label Maker Questions Advanced Screen Capture Questions

Order-Related Questions
Q. What payment options are available?
A. The most convenient ways to order our product is to order online using your credit card. Go to our order page and order rightaway using your credit card. To order by phone,please call toll-free 1-877-734-7638(USA & Canada) or +1 952-646-5178 (International). You must mention the product name and Product ID while placing the order. Go to order page for more.
You can also send us a Personal or Company Checks, Money Orders for your purchase. To do that please send your Checks/Money Orders to this address with details:
  Indentsoft
  4580 Klahanie Dr. SE # 245
  Issaquah
  WA-98029, USA

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Q. What currencies do you accept?

A. You can buy most products in the following currencies:
US Dollars, Euro, Pound Sterling, Australian Dollars, Japanese Yen, Canadian Dollars or Swiss Francs.

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Q. How can I place an order?

A. Go to our order page, click on the order now button corresponding to the product you wish to purchase. Fill out all personal information fields in the order form. Please make sure that e-mail address you type is correct, because all important information regarding your order, your receipt, and your registration code will be sent to this e-mail address.

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Q. What will happen after I place my order?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. Follow the instructions in your email to convert your product to a full version.
Please make sure that you are not blocking emails from sales@indentsoft.com, registrations@regsoft.com and sales@regsoft.com.

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Q. When will I receive my product?

A. After your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases.

If you have ordered a CD-ROM in your purchase:
If you have ordered a CD-ROM in your purchase, please expect to receive it within 2 weeks. But you still can convert your software to full version using the license code you will receive in your email.

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Q. How do I get any special discounts?

A. We offer multiple license purchase discounts all the time. You can see the details in the order page. In addition to that, we offer discounts time to time. If a discount is offered at any time, we put that information in our website.

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Q. How can I place a purchase order?

A.

Please contact us for purchase order.


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Q. How will the charge appear on my credit card /debit card statement?

A. We process all orders via Regsoft Inc. Your credit statement will show a charge from "Regsoft Inc".

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Q. Can I get the product on a CD-ROM?

A. Absolutely! Products in a CD-ROM is optional for some extra charge. You can select "Yes" to CD-ROM option in the order form, and we will ship the CD within a week's time. You still can convert your downloaded copy to full version using the license code.
If you have NOT opted for CD-Delivery option, you will NOT receive any boxed product for the purchase. In that case it will be a download-only purchase.

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Q. When will I receive my CD-ROM on Demand?

A. If you have opted for CD-Delivery, we will ship the CD within a week's time, so please expect to receive it within 2 weeks.

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Q. What will I receive if the product is delivered by e-mail?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. This email will contain detail instructions on how to convert your product to a full version.

You will also receive user guide documentation, extra graphics and templates for some products. Please make sure that you are not blocking emails from sales@indentsoft.com, registrations@regsoft.com and sales@regsoft.com.


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Q. How secure is my online order?

A. Thanks to SSL(Secure Socket Layer) technology, you can be rest assured that your online order is totally safe. Your order will be processed by SSL. Your order process is protected via a secure connection so that the data sent by you can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted(means jumbled-up using extremely complicated mathematical formula) using the SSL protocol. That way no 3rd party can view your credit card numbers, addresses or any information you send us.

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Q. Will my personal data be shared with any third parties?

A. Privacy of individual visitor data is very important to us. Any information you submit through our web sites will be held in the strictest confidence. We will not release your e-mail address or any other personal information to any third parties without your consent. Please read our privacy policy!

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Registration Key Questions
Q. I lost my Registration Key. Can you help?
A. Sure!! Please contact us mentioning your full name, address, original order email address and as much information about your original order as possible. We will verify your information with our records and if you have purchased within one year we will resend the registration key to you.

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Q. My license code does not work. What should I do?

A. After a successful order we send you the license code by email. The email contains detailed instruction about how to convert to full version. While entering your license code, please check the following:
1. Make sure that you are not treating tracking id or order id as the license code. 2. Enter the license code exactly as it appears. It is advisable to copy and paste from your email.

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Q. I have a system crash or purchased a new computer? How do I reinstall/register?

A. If you have a systems crash or purchased a new computer, you can reinstall it and apply the same license code given to you. If you have already saved a copy of the setup file, just install it from there or go to our products page and download it. After the installion apply the license code. If you have lost your license code just send us an email and we will resend the license code to you.

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Q. How do I get a copy of my license information?

A. If you have lost your license code just send us an email and we will resend a copy of the license code to you.

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Business Card Designer
Q. Why do the shadows not show up even if I choose 'show shadow' on the properties window?
A. If shadow doesn't appear, your shadow option maybe turned off totally. Go to menu Tools->Options and choose shadow length to small/medium/large. You can also choose shadow color there.

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Q. Can I create a vertically aligned card or a custome size business card?

A. Yes, surely. Click "New" tool button, and select a card size with vertical orientation or select other and enter you card size.

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Q. I choose a background color, but doesn’t show up. Why?

A. If you don't see the background color you chose, it may be because of the presence of a background image. You need to remove the background image.

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Q. I saved my design as a template, but does not show up in the "New Card Template" window. What's wrong?

A. You need to save your template in "[application folder]\templates" folder. If you have installed the software in "C:\Program Files\Belltech Business Card Designer Pro", you need to save your newly created templates in "C:\Program Files\Belltech Business Card Designer Pro\Templates".

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Q. I closed the property window. How do I get it back for changing the properties(color, size, tilt angle etc.) of an element?

A. Double click on the element to get properties window. You can change color, size, tilt angle etc. there.

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Q. How can I send my design to someone by email who does not have this software?

A. Use the 'Save As Image' command from the File menu to save your design as an image file. Then send it via email and the receipent can see it using any image viewer application, such as, Microsoft Photo Editor, PictureIt, Adobe photoshop etc.

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Q. How do I use new font with the application?

A. You need to install the font in your computer. Business Card Designer Pro pulls out all the fonts installed in Windows. Your font provider must have mentioned how to install the font in your computer. Please see http://www.microsoft.com/typography/ttfinst/ttfinst.htm for more on font installation.

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Q. I cannot move or resize some elements in my design. Why?

A. Maybe that you have locked the elements. You need to unlock them to move or resize. Select the elements and click on the unlock button on the toolbar.

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Q. I have some elements that are outside the design area. Will they show up on my printed card?

A. No. You have to bring all elements in the design area to show-up in print.

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Q. What graphic file formats are supported by Business Card Designer Pro?

A. JPG, BMP, GIF, WMF, PNG and TIF formats are supported. Additionally, if you can copy any image to the clipboard, you can paste into your design. However, you can save your design as an image in bmp, jpg, gif and png format.

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Q. How do I use an image file that is in an unsupported format?

A. Convert the file to BMP format or to any supported format and use it.

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Q. What type of paper do I buy to print business cards?

A. You can purchase sheets of business cards in office supply stores. Most office stores, such as, Office Depot, OfficeMax sell business card parers. We recomend Avery papers, and HP printer for best results.

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Q. I would like to save my card as a high resolution image and then get it printed from a printshop. How can I do this?

A. Go to file menu: File->Save As Image, following steps and it will ask you choose your print resolution. You can choose upto 600 dpi option for the highest quality print.

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Label Maker Plus
Q. What types of data files are supported?
A. Microsoft Excel, Microsoft Access, CSV, txt or any any tab delimted files are supported.

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Q. How do I connect to my data files?

A. Steps 1:
Click on the "Set Database" button on the left side as shown below.
You can also click on menu: File-->Database Settings to set up your data files.

Steps 2:
Then go to menu: Insert-->Text From Database to insert a text as shown.

Steps 3:
Then click on the text. You will see "<<TextFromDB>>" .

After that you will see a dropdown in the properties area. In the dropdown you will see all the columns that your Access Table or Excel Sheet has. Select the column(e.g. Name) to show in this text element.

Steps 4:
Repeat step 2 and 3 to select other columns (e.g, Address, City etc.)

Steps 5:
Go to menu File->Print Preview to see a preview as shown. If things look fine, print your labels.


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Q. I want to print address labels from my Excel files. Do I need to know SQL?

A.
For most cases SQL knowledge is not required.
Steps to use excel data source:
1. Click on menu: File->Database settings. A Datasource Window appears.
2. Select excel option and browse to your excel file.
3. Now you will see a dropdown with all the excel sheets in the excel file.(an excel file may have one or many sheets)
4. Select the execl sheet you want from the dropdown.
5. Click ok.

At this point you have connected to your excel sheet with your work.
Now go to menu: insert->text from database, and insert an element to your design work. Then go to righthand side's properties area and see a drop down with all the columns in your selected excel sheet. Choose one column and you are done.
Then take a printpreview from file menu.

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Q. How do I print only one label at a specified location on my sheet?

A. Suppose you have a sheet of 10x3 (30 TOTAL) labels and you want to print one label in position 8th row and 2nd column.
Then you choose this option in print window:
No. of rows=8
No. of cols=2
Start printing from row=8, col=2.
See illustrated image. The postion marked yellow will only be printed.

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Q. How do I convert my date to format like January 5, 2005 or 01/05/2005 etc.?

A. MS Excel return the value as YYYY/MM/DD HH:MM:SS. You need to convert using SQL like this:
SELECT Format(CStr(Column1),'mmmm dd, yyyy') as Column1a FROM [Sheet1$]
[This will convert the date to this format: January 5, 2005]

SELECT Format(CStr(Column1),'mm/dd/yyyy') as Column1a FROM [Sheet1$]
[This will convert the date to this format: 01/05/2005]

You can use many other format strings like Format(CStr(Column1),'m/d/yy'), Format(CStr(Column1),'m-d-yy'),Format(CStr(Column1),'mm-dd-yyyy') etc.

Advanced Screen Capture
Q. How do I find which version of Advanced Screen Capture I am running?
A. Open Advanced Screen Capture, go to "Help" menu and then "About..." submenu. The version number appears on the About Window.

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Q. How do I capture a pull down menu or right-click menu?

A. Go to Tools-->Options menu, and set the hotkey(s) to SHIFT(or CTRL)+something else. Then go to your desired application, pull down the menu and press the hot key.

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Q. When I save my image as JPG, how can I increase the image quality?

A. Go to Tools-->Options menu, and enter JPG Quality.
Quality 1 means poor quality but smallest file size.
Quality 100 means highest quality but biggest file size.
You can enter any number from 1-100 depending on your need.

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Q. What is the difference between the trial and the full versions?

A. The Trial Version contains welcome screen that displays how much time is left in the trial period, and allows you to conveniently purchase the product if you want. All other functionalities are same. But after the trial period is over, many important features are disabled. Then you need to purchase the product to reactivare all the features with the welcome screen removed.

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Q. What is auto capture in Advanced Screen Capture Application?

A. The Auto Capture feature allows you to automatically capture screen images without pressing a key. To start auto capture click Capture | Start Auto Capture menu. To set the auto capture options go to Tools | Options menu and set the following:
1.Folder to save auto captured images
2.Delay between two consecutive captures
3.Number of images to capture

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Q. What is a Hot Key?

A. A Hot Key is a single or a combination of keys that can be pressed from within any windows application to initiate the actions of other applications like Advanced Screen Capture. The following are the default Hot Keys for Advanced Screen Capture.
Alt + F10 -- for capturing any rectangular area
Alt + F11 -- for capturing the desktop
Alt + F12 -- for capturing the active window
This means, you can start Advanced Screen Capture (and optionally minimize it to System Tray) and then hit Alt + F11(press Alt key and then press F11) from any where to capture the desktop. You can choose your own hot key combination from the drop down in options window. You can also choose not to have any hot key for Advanced Screen Capture by unchecking "Configure Hot Key" check box.

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Q. How do I copy the captured image to the Windows clipboard?

A. Go to Tools-->Copy Image to Clipboard. Or just press Ctrl+R

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